Proof
Six systems, all of them running in production for real businesses — two of them our own. Full write-ups are in preparation with the clients involved: what we found, what we built, what changed, and what we got wrong first time. Client names available on request.
Every inbound ticket is classified and prioritised on arrival from what it actually describes rather than how the sender phrased it — and the ones that genuinely need a person now reach a specific human on the channel they will actually see.
Built and run on our own service desk. Signed off 2026-08-17.
Nine systems are read, cross-referenced and written up as one briefing before the working day starts — and again before it ends, with every promise made in writing tracked in between.
Built and run on our own operation. Signed off 2026-08-17.
Device counts are read straight out of the customer's inspection PDFs — whatever vendor's format they arrive in — and priced into the estimator's own quote sheet, ready for one human to check.
Register item A1. Running since July 2026.
A dashboard that reads the field service platform directly and answers the operational questions the owner had been asking by hand — including the one that surfaced 84 deficiencies nobody had quoted.
Built against their live field service platform.
Every quote now gets a timed, in-thread follow-up sequence sent as the rep who wrote it — and stops the moment the customer replies.
Built in two weeks, including testing and UAT.
Prospects are sourced, scored against a written rubric and turned into a personalised email sitting in the salesperson's own drafts folder — where a human decides whether it goes.
In production.
What we've built
The categories we've delivered more than once. Most engagements combine two or three.
Priced drafts built from field notes and a live price book, with a single human review step.
Reads forms, invoices and applications, extracts the fields, files them where they belong.
One screen per role, fed from the systems you already run, so the weekly report writes itself.
Assigns crews against skills, travel and availability — and re-plans when the day changes.
De-duplicates and normalises records continuously, so the reporting stops arguing with itself.
Small purpose-built apps that replace the spreadsheet everyone secretly depends on.
We'll introduce you to a client in a comparable operation. They'll tell you what went slower than promised, too.