The ticket queue that raises its own hand
Tickets arrived at whatever priority the sender's tone implied. They are now classified on arrival, and a critical one with nobody on it reaches a named person by the channel they will notice.
Business analysis · AI automation
We find the hours your business is losing, then automate them back.
Most companies don't have a technology problem — they have a friction problem. We map how your business actually runs, locate where effort leaks, and build the automation that closes it. AI is how we deliver the work. It isn't the pitch.
The flagship
BusinessOS: survey, build, operate.
Four weeks inside your operation produce a written map of how the work actually moves, a costed list of where it stalls, and a ranked plan for what to automate first. You keep the map whether you build with us or not.
- Stage 01The survey
Two weeks charting how orders, approvals, invoices and tickets really move.
- Stage 02The build
Automation applied where the map says it pays — staged, tested, reversible.
- Stage 03The route, kept
We run it and tune it. One honest number every month: hours back, days shorter.
We don't start with a tool shortlist. We start with a survey of your operation — four weeks of interviews, process walk-throughs and system access — and produce an operating model plus a ranked register of automation opportunities. Value on one axis, effort on the other. You keep the document regardless of what you build.
- L1
Verticals
Which lines of business you actually run, who owns each, and where margin genuinely comes from.
- L2
Workflows
Every recurring process end to end, with the number of touches and the wait between them counted.
- L3
Application stack
What you pay for, what's actually used, where data lives, and which integrations are really a person retyping.
- L4
Friction points
Where work stalls, is re-entered, or lives in one person's memory — each costed in hours per week.
Six systems in production, not six case studies.
All the proof →The day arrives already read
Nine systems read and cross-referenced into one briefing before the day starts, and again before it ends — with every written promise tracked in between.
The quote drafts itself from last year's inspection reports
Device counts read out of the customer's inspection PDFs in whatever format they arrive, priced into the estimator's own sheet for one human to check.
Nine questions the field service system could not answer
A dashboard reading the field service platform directly, answering the questions the owner had been working out by hand.
Quotes that follow themselves up
A timed, in-thread follow-up on every quote, sent as the rep who wrote it and stopping the moment the customer replies.
Cold outreach that stops at the draft
Prospects sourced, scored against a written rubric, and drafted into the salesperson's own outbox — a human still decides whether it sends.
Services
In the order they should happen.
Step 1
BusinessOS assessment
Four weeks of structured analysis producing the operating model and the ranked opportunity register. Every engagement starts here — including the ones that stop here.
Step 2
AI implementation
We build off the register, smallest proof first, integrated with the systems you already pay for. Each build has a number attached before it starts.
Step 3
Automation support
Monitoring, model and prompt upkeep, edge cases, and the next register item when you’re ready. Shared on-call with Western Rockies IT.
NRC IRAP funding
Most of our clients don't pay full price for this.
Canada's National Research Council IRAP program reimburses eligible small and medium businesses for a large share of qualified AI and digital consulting work — commonly 50% to 80%. We frame the project the way the program reads it and prepare the paperwork with you. Eligibility gets confirmed before you commit a dollar.
50–80%
Typical reimbursement range- Canadian-incorporated, for-profit, under 500 employees
- Project has a defined technical or process outcome
- Approved before work begins — we sequence around it
Western RockiesITManaged IT & Business AutomationAlberta · Since 1991
Infrastructure backbone
Automation is only as reliable as what it runs on.
Western Rockies IT has run business networks, identity, backups and endpoints since 1991. We share their ownership, offices and on-call bench — so the layer beneath your automation is already someone's job, and a 6am failure is one phone call rather than two vendors pointing at each other.